Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to LOVEECHARM, which is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person who signs up to use the LOVEECHARM Service to manage relationships with their consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit LOVEECHARM and use the services.
  • Service: refers to the service provided by LOVEECHARM, as described in the relative terms (if available) and on this platform.
  • Website: LOVEECHARM's site, which can be accessed via this URL: https://loveecharm.com/
  • You: an individual or entity registered with LOVEECHARM to use the Services.


Return & Refund Policy

Thank you for shopping at LOVEECHARM. We appreciate that you enjoy purchasing what we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at LOVEECHARM. We will be as brief as our lawyers allow. The main thing to remember is that by placing an order or making a purchase at LOVEECHARM, you agree to the terms below along with LOVEECHARM’s Privacy Policy.

If there is any issue with the product/service you purchased, or if you are not satisfied, you have 2 weeks to request a refund and return your product/service.

If you want to return a product, the only way is to follow these guidelines:


    Refunds

    We at LOVEECHARM are committed to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure you fall in love with our products.

    Unfortunately, there are times when we may not have the product(s) you choose in stock, or we may face issues with our inventory and quality control. In these cases, we may have to cancel your order. You will be notified in advance so you don't have to worry unnecessarily about your order. If you purchased via online payment (not Cash on Delivery), you will be refunded as soon as our team confirms your order.

    We perform a strict quality check before processing the ordered item. We take the utmost care when packaging the product. At the same time, we ensure that the packaging is good so that the items are not damaged during transit. Please note that LOVEECHARM is not responsible for damages caused to items during shipping or transit.

    We will review your returned product as soon as we receive it and, if it follows the guidelines above, we will proceed to refund your purchase. Your refund may take a few days to process, but you will be notified when you receive your money.


    Shipping

    LOVEECHARM is not responsible for return shipping costs. All shipping needs to be paid by the customer, even if the item has free shipping, the customer has to pay for the shipping in return.


    Your Consent

    By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.


    Changes to Our Return & Refund Policy

    Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


    Contact Us

    If, for any reason, you are not completely satisfied with any good or service we offer, do not hesitate to contact us and we will discuss any issue you are experiencing with our product.