Refund Policy

How to request a refund due to regret:

If you are not satisfied with the product or regret the purchase, you can request a return within 7 days from the date you receive the order at your address.

Send an email to suporte@charmlovee.com.br with your full name and order number. You will receive a refund within 30 days of receiving the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.

How to request a return for defective products:

According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date the order is received at your address.

Send an email to suporte@charmlovee.com.br with your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days of receiving the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.

How to return products:

In accordance with Consumer Law, shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.

You'll receive a postage authorization code via email after submitting your return request, and you'll need to post the item at a post office. We don't cover packaging costs, so we recommend using the same packaging you received your purchase in (if undamaged) or a suitable box to protect the items during transit.

Address for product return: Rua Pastor Milton Cesar D e Sousa - No. 970, house - 4

Contact us:

If you have any questions about our refund and return policy, please contact us at suporte@charmlovee.com.br.