Shipping & Returns

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to LOVEECHARM, which is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the LOVEECHARM Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit LOVEECHARM and use the services.
  • Service: refers to the service provided by LOVEECHARM as described in the relative terms (if available) and on this platform.
  • Website: LOVEECHARM’s site, which can be accessed via this URL: https://loveecharm.com/
  • You: a person or entity that is registered with LOVEECHARM to use the Services.


Return & Refund Policy

Thanks for shopping at LOVEECHARM. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at LOVEECHARM. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at LOVEECHARM, you agree to the terms set forth below along with LOVEECHARM’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product/service.

If you would like to return a product, the only way to do so is by following the following guidelines:


    Refunds

    We at LOVEECHARM are committed to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with the utmost care. We do this to ensure that you fall in love with our products.

    Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your order.

    We carry out a strict quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that LOVEECHARM is not liable for damages caused to the items during transit or transportation.

    We will review your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a few days to process, but you will be notified when you receive your money.

    Shipping, Processing, and Delivery Times

    At LOVEECHARM, we work to ensure that your order is shipped quickly and securely. Below are the times and conditions applicable to all orders.

    Order Processing

    After payment confirmation, your order goes through a verification, separation, and packaging process.

    • Processing time: 1 to 2 business days

    • During promotions, holidays, or high order volumes, this period may be slightly extended.

    Delivery Times

    The delivery time starts counting after the order is processed.

    • Estimated delivery time: 7 to 12 business days

    This period may vary according to:

    • destination country (US, Europe, or UK)

    • logistical availability

    • customs inspections

    • high demand periods (Black Friday, Christmas, etc.)

    Tracking

    As soon as the order is shipped, you will receive a tracking code by email, allowing you to follow all stages of transportation.

    Delays

    Although we work with reliable carriers, external factors can cause delays, such as:

    • customs retention

    • adverse weather conditions

    • high volume of orders

    • strikes or logistical disruptions

    In these cases, we ask for your understanding and guarantee full support until delivery.

    Shipping

    LOVEECHARM is not responsible for return shipping costs. All shipping needs to be paid by the customer, even if the item had free shipping, the customer has to pay the shipping in return.


    Your Consent

    By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


    Changes To Our Return & Refund Policy

    Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


    Contact Us

    If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.