Frequently Asked Questions

We accept a variety of payment methods to make your shopping experience more convenient. We currently accept credit and debit cards, PIX, and bank slips. When completing your purchase, you can choose the option that best suits your preferences. Please ensure you provide the correct information to avoid any issues during the payment process.

To make a purchase at Charm, simply visit our website and browse the products. Select the items you want, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information. Your purchase is complete!

Yes, we accept exchanges and returns. If you're not satisfied with your purchase, please contact us within 10 days of receiving the product. Please ensure the item has not been used and is in resalable condition. Our team will provide you with the necessary instructions for the exchange or return process.

To ensure the correct size, we recommend consulting our size chart, available on the product page. Measure your own dimensions and compare them with the information provided. Also, read other customer reviews to get an idea of ​​the product's fit. If you still have questions, our support team is available to help you find the ideal size.

Shipping costs may vary depending on your location and the shipping method you choose. When you complete your purchase, the system will automatically calculate shipping costs based on the information you provide. This information will be displayed before you complete the payment.

Estimated delivery times: 5-12 Days (International), 3-6 Days (Brazil).

Please remember that while we do our best to ensure fast and safe deliveries, some external factors, such as holidays or adverse weather conditions, can affect delivery times. We're always here to help and answer any questions you may have about the status of your order.